Service Manager

Lead service delivery, customer relationships, and team performance.

Who you are

Are you looking for a place to shine? Startec has an exciting opportunity for an experienced industrial refrigeration service manager. You will leverage your experience in sales, service management and your technical expertise to lead our expanding team of Everyday Mavericks through a transformational period.

Startec has always delivered more than technical services. We are expert partners who collaborate with clients to deliver strategic advice, planned maintenance, repairs, rebuilding, optimization and replacement services. You will help the team balance the need for growth with exemplary customer care over many years.

You’ll be joining a full-service engineering and equipment solutions partner with a collaborative culture, a commitment to excellence, a can-do attitude and an entrepreneurial spirit. We need a leader who embodies the culture and develops their team and systems to do the same.

What you bring

Required credentials and technical experience

• Red Seal Journeyperson Refrigeration Mechanic certification.
• Experience with ammonia or propane refrigeration.

Leadership and business skills

• Strong leadership, team management, communication, and interpersonal skills.
• Proven managerial experience, preferably with regional or multi-site responsibilities.
• Excellent knowledge of business operations and processes.
• Financial acumen and budgeting skills.
• Willingness to travel within the region as required.

An asset: 3–5 years of sales experience.

Why Startec Thermal and Process

Founded in 1976, Startec is one of the most trusted names in fit-for-purpose thermal and process solutions. With a team of over 300, we offer full asset lifecycle services, including: upfront system engineering and design, equipment fabrication, maintenance, repair and optimization to organizations across North America.

We serve as specialist partners expanding the expertise and capacity of industrial operators, new project development teams, engineering firms, and equipment manufacturers.

Sectors of focus include oil & gas, renewable energy, mining, industrial gases, petrochemicals, data centers, food and beverage, cold storage, and recreational ice facilities.

What you’ll be responsible for

Key performance indicators (KPI) and their weightings.

Day-to-Day Operations

Lead Refrigeration Mechanics and collaborate with the service coordinator. Improve service quality and customer satisfaction. Allocate resources effectively and oversee vehicle fleet maintenance. Manage service quality, technician performance, and training requirements.

Invoicing and Billing Management

Ensure accurate and timely invoicing and billing. Resolve discrepancies and customer issues with sales, customer service, and finance. Implement process improvements.

Customer Relations

Engage in trade shows and seminars. Collaborate with Sales to secure contracts and build relationships. Assist customers, review feedback trends, and maintain service standards.

Customer Escalations

Handle and document customer complaints, recommend compensation, and explore service expansion opportunities.

Team Leadership

Align staffing with budget and maintain Startec culture. Promote a collaborative environment and optimize non-billable hours.

Performance Management

Evaluate mechanics' performance, set improvement goals, and provide resources. Recognize achievements, address underperformance with PIPs, and support employee development and retention.

Compliance

Monitor internal controls, ensure regulatory and safety compliance, and manage adherence to policies. Mediate or escalate issues as needed.

Technical Leadership

Stay informed on industry regulations and guide service teams to align with best practices.

Ready to apply?

All applicants must complete the TRAITS Behavioural Assessment when submitting their application.

Complete the TRAITS Assessment