PROJECT STRATEGY DEVELOPMENT (Weighting 40%)

Analysis & Documentation

• Follow standard project methodology as set by the Project Director.
• Analyze existing systems and processes, performing a gap analysis to identify areas of improvement and recommend solutions.
• Document requirements, create functional specifications and prepare wireframes or flowcharts.

Solution Design

• Determine cost estimates, business value, and prioritization of the effort.
• Design solutions with the business that leverage technology and create efficiency.
• Create reports using industry-standard reporting tools.
• Keep up to date with the latest technologies to improve processes and systems.

SYSTEM DEVELOPMENT (Weighting 30%)

Implementation Validation

• Test technical solutions to understand end-to-end business process impacts.
• Prepare technical user manuals, system configuration documents, and other technical reports.
• Coordinates the successful rollout of system changes, including communication, training, support, and documentation.

User Support & Collaboration

• Support training for end users and administrators on applications and processes.
• Provide end-user guidance and support as required.
• Manage data imports as needed for solution designs.
• Coordinate activities and changes with other team members, including IT Ops and managers.
• Work with approved software vendors to provide solutions and support.

OVERSIGHT, ANALYSIS, AND STRATEGIC INITIATIVES (Weighting 30%)

Process Monitoring

• Monitor current processes to ensure data security, privacy, and integrity.
• Create reports using industry-standard reporting tools.
• Provide ongoing support and ensure data privacy and security.

Collaboration & Support

• Support training for end users and administrators on applications and processes.
• Complete special projects and other duties as assigned.
• Coordinate activities, changes, and plans with other team members.

• Professional degree with equivalent experience.
• 5+ years’ experience with Microsoft ERP products or other enterprise ERP systems
• Specific experience with Microsoft D365 Customer Engagement and Finance & Operations.
• Successful working experience as a business support resource.
• Baseline knowledge of relational databases use cases and architecture.
• Familiarity with business process management and associated tools.
• Practical application ability of Microsoft Office tools and Visio.
• Working knowledge of data management, data integrity and security management.
• An eye for detail and accuracy with a high regard for quality.
• Strong analytical, troubleshooting, and problem-solving skills regarding enterprise business systems.
• The ability to liaise between multiple areas to design and recommend effective and efficient solutions for complex problems.
• Excellent communication and interpersonal skills.
• Organizational and presentation skills.

We offer competitive wages, training, flexible, dynamic, and exciting work environment.

We thank you for your application and interest in our organization. Only those candidates selected for an interview will be contacted.